Innovative Tourism Business Excellence Programme 2009/2010

The Tourism Skills Network South West in partnership with British Quality Foundation (BQF) and the European Foundation for Quality Management (EFQM), is delighted to offer the Tourism Business Excellence Programme. This is the pilot year for this innovative programme and is the first time that the EFQM model has been provided in this way for tourism businesses in the UK. As a result of this we are offering the programme FREE for a limited number of tourism and hospitality businesses across the South West through funding from the South West of England Regional Development Agency. Whatever the size of your business, this programme has been designed to deliver real business benefits.

The programme is made up of a number of different elements designed to support you to achieve the ‘Committed to Excellence’ EFQM standard, which is internationally recognised. The different elements include 3 Tourism Business Excellence workshops, 4 ½ day lightbulb masterclasses, an organisational self-assessment, and 3 business improvement projects amongst others (please see the full PDF version below for all details). The programme begins in July with the introductory workshops and continues until March 2010.

How your business can benefit by taking part in the Tourism Business Excellence Programme:
• Creation of a clear vision
• Improvement in business performance and capability
• Gaining skills/tools for help with future business development
• Measurable improvement in your financial performance
• Increase in the pride of your employees
• Greater customer loyalty
• External recognition from EFQM
• Use of ‘Committed to Excellence’ and BQF logo on promotional materials
• Membership of BQF (one year ‘Regular Plus’ membership benefits package)

To view a copy of the brochure, please go to Tourism Business Excellence Programme

Please contact the Tourism Skills Network team:

tel: 01275 370 920 or e-mail: admin@tsnsw.org.uk