Innovative Tourism Business Excellence Programme
2010/11 Programme starts in July 2010

The Tourism Skills Network South West in partnership with British Quality Foundation (BQF) and the European Foundation for Quality Management (EFQM), is delighted to offer the Tourism Business Excellence Programme for the second year running.

The Tourism Business Excellence Programme is innovative in the way it delivers the EFQM model in this way for tourism businesses in the UK. Whatever the size or type of your tourism business, this programme has been designed to deliver real business benefits.

The programme is made up of a number of different elements designed to support you to achieve the ‘Committed to Excellence’ EFQM standard, which is internationally recognised. The different elements include 2 Tourism Business Excellence workshops, Beacon Tourism Association workshops, an organisational self-assessment, and 3 business improvement projects amongst others (please see the full PDF version below for all details). The programme begins in July with the introductory workshops and continues until March 2011.

How your business can benefit by taking part in the Tourism Business Excellence Programme:
• Creation of a clear vision
• Improvement in business performance and capability
• Gaining skills/tools for help with future business development
• Measurable improvement in your financial performance
• Increase in the pride of your employees
• Greater customer loyalty
• External recognition from EFQM
• Use of ‘Committed to Excellence’ and BQF logo on promotional materials
• Membership of BQF (one year ‘Regular Plus’ membership benefits package)


Please contact the Tourism Skills Network team:

tel: 0117 933 0218 or e-mail: admin@tsnsw.org.uk